Cancellations

Orders can be cancelled free of charge any time before they are dispatched. Once an order has been dispatched it can no longer be cancelled.

Replacements

Perishable and food items are eligible for a replacement (not a refund) within 7 days of delivery if the item was damaged, spoiled, or materially different from what was ordered. Please contact us with photos of the item within this window.

Refunds

Where a refund is due — a cancelled order, an item that cannot be replaced, or a failed delivery — the amount is refunded to the original payment method within 5–7 business days.

Non-returnable items

Opened food items cannot be returned for hygiene reasons unless found to be damaged or spoiled on arrival.