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Order Cancellation and Return Policy


Cancellation Policy


The customer can choose to cancel an order any time before it's dispatched. The order cannot be canceled once it’s out for delivery. However, the customer may choose to reject it at the doorstep.

The time window for cancellation varies based on different categories and the order cannot be canceled once the specified time has passed.

In some cases, the customer may not be allowed to cancel the order for free, post the specified time and a cancellation fee will be charged. The details about the time window mentioned on the product page or order confirmation page will be considered final.

In case of any cancellation from the seller due to unforeseen circumstances, a full refund will be initiated for prepaid orders.

Madebymizo reserves the right to accept the cancellation of any order. Madebymizo also reserves the right to waive off or modify the time window or cancellation fee from time to time.

Returns Policy


Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. 

At MadebyMizo, we strive to ensure that our customers are satisfied with their purchases. If for any reason you are not completely satisfied with your order, we offer a straightforward return policy to facilitate a hassle-free return process.

Conditions for Returns

  • Eligibility:

    • Items must be returned within 30 days from the date of delivery.

    • Items must be unused, unwashed, and in their original condition with all tags and packaging intact.

    • Certain items such as perishable goods, personalized products, and intimate apparel are not eligible for return due to hygiene and safety reasons.

  • Non-Returnable Items:

    • Perishable goods (e.g., food and beverages)

    • Personalized items

    • Intimate apparel (e.g., undergarments)

    • Items marked as "Final Sale" or "Non-Returnable" at the time of purchase


How to Initiate a Return

 

  • Contact Customer Service:

    • Email us at madebymizo@gmail.com or call us at +91 8413-016228/ +91 70857-48619 to initiate a return.

    • Provide your order number, the item(s) you wish to return, and the reason for the return.

 

  • Return Authorization:

    • Our customer service team will review your request and provide you with a Return Authorization (RA) number and return instructions.

 

  • Pack and Ship:

    • Pack the item(s) securely in the original packaging, including all original tags, accessories, and documentation.

    • Write the RA number on the outside of the package.

    • Ship the item(s) to the address provided in the return instructions.


Return Shipping

 

  • Shipping Costs: Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

  • Shipping Method: We recommend using a trackable shipping method to ensure that the returned items are delivered safely to us.

 

Refunds

 

  • Processing Time:

    • Once we receive your return, we will inspect the item(s) to ensure they meet our return conditions.

    • Refunds will be processed within 7-10 business days after the returned item(s) have been received and inspected.

 

  • Refund Method:

    • Refunds will be issued to the original payment method used for the purchase.

    • Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

 

  • Refund Amount:

    • The refund amount will include the purchase price of the returned item(s) excluding original shipping charges unless the return is due to an error on our part.

 

Exchanges


We currently do not offer direct exchanges. If you would like to exchange an item, please return the original item for a refund and place a new order for the desired item.

 

Damaged or Defective Items

  • Report Damage/Defect:

    • If you receive a damaged or defective item, please contact our customer service team within 48 hours of delivery.

    • Provide your order number, a description of the damage or defect, and any supporting photos.

 

  • Resolution:

    • We will work with you to resolve the issue promptly, which may include sending a replacement or issuing a refund.


Contact Us


For any questions or assistance with returns, please contact our customer service team:


By shopping with madebymizo.com, you agree to our return policy. We reserve the right to update or modify this policy at any time. Please review the policy periodically for any changes.

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